FAQ: Shipping & Orders
I'm in Canada and hoping to order from you. What's the dealio with shipping?
Orders ship from Toronto, Canada. If we're shipping to you within Canada, the cost of shipping will be $7.95 CAD (and no customs and duties...how 'bout that!).
Orders within Canada that are over $200.00 CAD will automatically qualify for free shipping.
I live in ______, will you ship your products to me?
Heck yes we will! We're based in Toronto, Canada but we love to ship internationally to our friends outside of Canada. If you live in the U.S., shipping is a standard rate of $7.95 CAD, and internationally anywhere outside of the U.S. is a standard rate of $14.95 CAD.
Unfortunately we are not able to anticipate duties, import taxes, or fees that will be assessed by the receiving country. For all international shipments, duties and taxes will be billed to the receiving party.
How long will it take for my shipment to be processed?
Please allow 3 - 4 business days for orders to be processed and fulfilled once you've placed them. We're a small business and don't ya know, good things take time! Once your order has shipped, you will receive a confirmation email including your shipment tracking number.
Okay, and what about the shipping timing?
We can't predict exactly when your order will arrive. We ship from Toronto so shipments within Canada can be expected within 3-7 business days at the most. We are happy to arrange an express shipment if you're in a rush to get your hands on our wild sets!
What's your policy on refunds and exchanges?
We have a strict no-refunds policy. We do not offer refunds or exchanges at this time. All products are final sale. Please consult our sizing charts as a guide in making the correct selection.